Refund policy

Refund Policy

At Sheika Slay, we take pride in offering high-quality hair products that help our customers look and feel their best. Due to the nature of our products, which include wigs, hair extensions, and other hair-related items, we have a specific refund policy in place to ensure both customer satisfaction and product integrity.

Refunds and Exchanges

• Non-Refundable Products: For hygiene and safety reasons, we do not offer refunds on wigs, hair extensions, or other hair products once the packaging has been opened or used. We encourage our customers to carefully review their orders and make sure they are fully satisfied with their choice before finalizing the purchase.

• Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately at sheikaslayco@gmail.com. We will happily assist you with an exchange or refund, provided the product is returned in its original condition and packaging. Please ensure that you contact us within 7 days of receiving the product so we can resolve the issue promptly.

• Return Process: To initiate a return for a damaged or defective item, please send us a clear description of the issue along with supporting images of the product and packaging. Once we assess the issue, we will provide you with instructions on how to return the product. After receiving the returned item, we will process an exchange or issue a store credit as per your preference.

Customer Satisfaction Commitment

We strive to ensure that all our customers are fully satisfied with their purchases. If you encounter any issues with your order, we ask that you reach out to us first so we can address any concerns in a timely and professional manner. Sheika is here to support you and ensure that any issues are resolved with care and attention.

Thank you for choosing Sheika Slay Co. We appreciate your business and look forward to continuing to slay you!